Refund policy

💎 Refund & Return Policy

At [Amoura Lace], we are committed to delivering exceptional quality and a premium shopping experience. Your satisfaction is our top priority, and we strive to make returns and refunds as smooth and effortless as possible.

🔹 Returns & Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition

  • All tags, packaging, and authenticity seals must be intact

  • Proof of purchase is required

Please note: Final sale items or gift cards are non-refundable.

🔹 How to Initiate a Return

  1. Contact our Customer Support Team at [support@amouralace.com] with your order number and reason for return.

  2. Our team will provide a prepaid return shipping label (for eligible returns) and detailed instructions.

  3. Pack your item securely in its original packaging.

🔹 Refunds

Once your return is received and inspected, we will notify you via email.

Refunds will be processed as follows:

  • Full refund to the original payment method for eligible items

  • Refunds typically appear in your account within 5–10 business days

Please note that shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

🔹 Exchanges

If you would like to exchange an item for a different size, color, or style:

  • Contact us within 14 days of delivery

  • We will guide you through the exchange process

  • If the new item’s price differs, any difference will be charged or refunded accordingly.

🔹 Damaged or Defective Items

We carefully inspect every product, but if you receive a damaged or defective item, contact us within 7 days of delivery.

We will replace the item at no cost or issue a full refund, including shipping fees.

🌍 International Returns

We proudly ship worldwide. For international returns:

  • Customers are responsible for return shipping costs, except for defective or incorrect items

  • Customs fees and duties are non-refundable

🔹 Need Help?

Our Customer Experience team is here to assist you:
Email: support@amouralace.com
Response Time: Within 24 hours, 7 days a week

At [Amoura Lace], we aim to make every interaction luxurious, seamless, and effortless, from purchase to delivery—and beyond.