Contact information

📞 Contact Information & Customer Support Policy – [Amoura Lace]

At [Amoura Lace], we value every customer and are committed to providing exceptional support and clear communication. Your questions, concerns, and feedback are important to us, and we strive to respond promptly and professionally.

1. How to Contact Us

You can reach our Customer Experience team via:

Email: support@amouralace.com
Contact Form: Available on our website under “Contact ”

We encourage customers to provide:

Order number (if applicable)
Detailed description of the inquiry or issue
Any supporting images (for damaged or defective items)

2. Response Time

Our team responds within 24 hours, Monday through Sunday.
During peak periods or holidays, response times may be slightly longer, but we will always prioritize urgent matters.

3. Customer Support Hours

- Monday to Sunday: 9:00 AM – 6:00 PM EST
- Messages received outside business hours will be addressed the next business day.

4. Types of Assistance

Our Customer Experience team can assist with:

Order inquiries and updates
Shipping, tracking, and delivery questions
Product information and sizing guidance
Returns, exchanges, and refunds
Any other general inquiries

5. Privacy & Confidentiality

All communications with our team are treated confidentially. Your personal information will never be shared with third parties except as necessary to fulfill your request (e.g., processing a return or replacement).