Contact information

Contact Information & Customer Support

At Amoura Lace, we value every customer and are committed to providing exceptional support and clear communication. Your questions, concerns and feedback are important to us, and we aim to respond promptly.

1. How to contact us

Email: info@amouralace.com
Contact form: on our website under "Contact"

Please include:

Your order number (if you have one)
A description of your question or issue
Photos, for damaged or faulty items

2. Response time

We respond within 24 hours, Monday to Sunday.
During busy periods or holidays, replies may take a little longer, but urgent matters always come first.

3. Customer support hours

Monday to Sunday: 9:00 AM – 6:00 PM EST
Messages received outside these hours are answered the next day.

4. What we can help with

Order questions and updates
Shipping, tracking and delivery
Product information and sizing
Returns, exchanges and refunds
Any other questions

5. Privacy

All messages with our team are treated confidentially. Your personal information is never shared with third parties except where needed to handle your request (for example, processing a return or replacement).